Refund and Credit Policy

Review draft — merchant details, service availability and these policies require confirmation before launch. Purchasing is currently closed.

The company legal name and address are pending owner confirmation. contact@videohotellobby.com

Cancellation and refunds

Subscription cancellation stops future renewal at the end of the current paid period. It is a separate action from refunding an already paid charge. Current valid benefits remain until period end, and permanent purchased credits are unaffected.

Confirmed technical failures

When a generation is definitively rejected or cannot deliver a playable, privately saved video, its reservation is released or compensated according to the recorded cause. Successful children of a batch remain delivered and charged separately. Temporary saving failures retry the existing result rather than silently generating another paid video.

Refund review

Contact support with the original order reference. Actual provider refund status must be confirmed. Refunds are traced only to the associated order or billing period; unrelated permanent credits are not taken. Already consumed credits, pending reservations, partial refunds and disputes require source-specific reconciliation. Applicable statutory rights are preserved.

Creative quality concerns

Describe the issue and the relevant timestamps. A delivered AI file can have creative defects. Automatic refunds or paid regeneration are not promised for every aesthetic concern; final quality-support conditions must be approved before launch.

Pending payment

A success redirect does not confirm credit delivery. If an order is paid but credits are pending, check Orders or contact support before buying again. The service reconciles the original payment and fulfillment key.